Returns and Withdrawals
At Rotho Polska, we want you to be completely satisfied with your high-quality home storage solutions. If you change your mind, you can return any unused product in its original packaging within 14 days of delivery.
Submit a Return Request
Contact our customer service team via email or use the online return form to notify us of your intent to withdraw from the purchase.
Pack the Products
Safely secure the unused items in their original packaging to prevent damage during transit, ensuring all labels and accessories are included.
Ship the Package
Send the parcel back to our warehouse facility using a tracked courier service; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund using the original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing